Help Topics

Sign In and Account FAQs

I have forgotten my User ID and/or password. Can I retrieve them online?

Yes! Simply go to the login pagehttps://tristateshop.com/account/login and select “Forgot Password?”. It will prompt you to enter your email address where information regarding password reset will be sent.

How do I sign up for an online account?

Select the Login icon on the top right. Simply select “Create account” located under the “Log In” button.

Do I need to create an online account to place an order?

No - you can place an order and checkout as a Guest. Having an online account is beneficial for future orders and discount codes.

Online Shopping FAQs

Is there a delivery charge?

Free delivery on all orders!

When are deliveries made?

Deliveries are made during these hours: Monday-Friday: 8:30 a.m. - 6 p.m., Saturday: 9 a.m. - 3 p.m. Sunday: Closed.

  • Orders placed by 5:00 PM Monday – Thursday deliver next-day
  • Orders placed Friday – Sunday deliver Monday or Tuesday the following week.
  • ** Holidays may impact delivery day

 

How do I apply a discount code to my order?

To apply an e-coupon select your shopping bag and click “Check Out”. Once you click “Check Out” you can enter the code where it says “Discount” and click “Apply” to apply the code to the order

Can I order my prescription from this website?

You cannot order your prescription from this website. To place a prescription order please follow the link: https://www.tristatemedicalgroup.com/refill

Can I cancel or edit an order?

To cancel or edit an order, please contact your pharmacy at (304) 723-6331 during these hours: Monday-Friday: 8:30 a.m. - 6 p.m., Saturday: 9 a.m. - 3 p.m. Sunday: Closed.

Order FAQs

Returns Policy

If you are not satisfied with your purchase or have a question regarding product returns, please contact the pharmacy at (304) 723-6331 during these hours: Monday-Friday: 8:30 a.m. - 6 p.m., Saturday: 9 a.m. - 3 p.m. Sunday: Closed.

All LEADER™ purchases have a 100% money back guarantee.

Cancellations

To cancel items or orders that have not entered the shipping process yet, contact your pharmacy at (304) 723-6331 during these hours: Monday-Friday: 8:30 a.m. - 6 p.m., Saturday: 9 a.m. - 3 p.m. Sunday: Closed.

Contact Us

For technical/website support:

Call 1-800-530-2696 or email GMB-slingshot@cardinalhealth.com.

For order/delivery support:

Please call the store at (304) 723-6331 during these hours: Monday-Friday: 8:30 a.m. - 6 p.m., Saturday: 9 a.m. - 3 p.m. Sunday: Closed.